Simcenter X HPC & Remote Desktop services in the EU region remain available. However, the intermittent availability observed is consistent with expected service behavior. In cases where resources are temporarily unavailable, users will receive an in-product notification advising them to try again after a few minutes. No further incident updates are planned.
Posted Oct 28, 2026 - 05:37 UTC
Identified
We have identified the cause of the service degradation affecting Simcenter X HPC & Remote Desktop services in the EU region. Our teams are actively working with the relevant service provider to restore normal service availability.
Some users may continue to experience issues when attempting to launch new Remote Desktop instances. We will provide another update when significant progress is made or when the issue is resolved.
We continue to experience infrastructure capacity constraints affecting Simcenter X HPC and Remote Desktop instance provisioning in the EU region. Our teams remain actively engaged with our cloud service provider to mitigate the issue and restore normal service levels as quickly as possible. While service recovery efforts are ongoing, a confirmed timeline for full resolution is not yet available. We appreciate your patience and will provide further updates as more information becomes available.
Posted Oct 27, 2026 - 13:40 UTC
Investigating
We are currently having issues with Simcenter X - HPC & remote desktop. Our development team is looking into the incident.